Privacy Policy.

Effective Date: 23/12/2024

This Privacy Policy explains how CITY INSTALLATIONS LTD (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit and interact with our website, city-installations.co.uk. By using our website, you consent to the practices described in this policy.

Who We Are

Business Name: CITY INSTALLATIONS LTD
Company Number: 12527850
Registered Address: 17 Peabody Avenue, Worcester, England, WR4 0QA
Business Email: [email protected]

If you have any questions about this Privacy Policy, please contact us at the email address above.

Information We Collect

We collect and process the following types of information:

1. Information You Provide to Us

• Contact Forms: When you submit a contact form, we may collect your name, email address, phone number, and message details.
• Gravity Forms: Any information submitted through forms created with Gravity Forms is stored securely.

2. Automatically Collected Information

• Cookies and Tracking Technologies: We use tools like:
  • Google Analytics and Google Tag Manager: To analyse website traffic and improve user experience.
  • Meta Pixel: To track user interactions for personalised advertising.
  • Google Site Kit: To monitor and optimise website performance.

3. Fonts and Styling Data

• Adobe Fonts / TypeKit and Google Fonts: These services may collect anonymised usage data to ensure proper font rendering.

How We Use Your Information

We use the data we collect to:

1. Respond to enquiries submitted through our website.
2. Improve website performance, functionality, and user experience.
3. Provide relevant advertisements using tools like Meta Pixel.
4. Monitor and enhance website security.

Cookies

Our website uses cookies to optimise your experience. These include:

• Essential Cookies: Necessary for the operation of the website.
• Analytical Cookies: Used for website performance tracking (e.g., Google Analytics).
• Advertising Cookies: Used by Meta Pixel for delivering tailored ads.

You can manage or disable cookies through your browser settings.

Third-Party Services

We may share anonymised data with trusted third-party services to provide and improve our services, including:

• Google (Analytics, Tag Manager, Site Kit)
• Meta Pixel
• Adobe Fonts / TypeKit
• Google Fonts

These third parties process data in compliance with their own privacy policies.

Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

Your Rights

You have the following rights regarding your personal data:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Ask us to correct inaccuracies in your data.
3. Erasure: Request that we delete your personal data.
4. Restriction: Request that we restrict processing of your personal data.
5. Objection: Object to the processing of your data for certain purposes, including direct marketing.

To exercise your rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
Email: [email protected]

This Privacy Policy is compliant with UK GDPR and the Data Protection Act 2018.